10 Gifts Shop

Term & Conditions

The purchases made by users through our website (“Website”) are governed by the terms and conditions (“Terms”) described below. By purchasing products (“Product”) via gizupp.com, the user fully and unconditionally accepts the following terms and conditions of purchase. These terms do not apply to the sale of our products by third parties outside of the website.

Information from the provider of information society services, owner of the website:

●       Owner: ENSO ECOMMERCE, SL

●       TAX No.:    B76750595

●       Address:    Avenida Manuel Hermoso Rojas, 4, Planta 1, Of 12 (Torre 1) – 38003, Santa Cruz de Tenerife (Spain)

●       Email:   info [@] gizupp.com

●       Contact:   Cristian Jesús Hernández Suárez

We would ask you to read these terms and conditions carefully before you order a “product” from our “website”. If you do not accept these terms, you may not place an order for any product on our “website”. You can print a copy of these terms for future reference. 

1. Product information and changes to offers

The GIZUPP company may at any time change the conditions or offers (prices, products, promotions and other trade and service conditions) published on its website. However, under no circumstances will the changes affect any purchases made by our users.

Product and manufacturer names and brands are used for identification purposes only. All images, descriptions and prices are not contractually binding.

Special offers, promotions or discounts are valid until the specified date or until the end of the specified number of shares. As well as the prices indicated when you consult the website. 

2. How can I shop on the website?

The purchase of our products by the user is carried out and perfected according to the purchase process described in this section. By purchasing our products, you agree that communication with GIZUPP is mainly electronic.

Just follow the steps below to proceed with a purchase on our website:

In order to be able to place orders via our website, it is not necessary to register as a user beforehand.

To make a purchase, you must add the products you are interested in to your “shopping cart”.

Once you have filled your shopping cart with all the products you want to buy, the purchase is complete.

To complete the purchase with GIZUPP , you must complete the purchase and proceed with paying the amount of the products purchased through the payment portal.

The order is completed when the user receives an order confirmation email detailing the products purchased and the current terms and conditions. 

3rd Price of the products. Taxes and Customs Duties.

The price includes the indirect taxes resulting from the delivery of the product, as well as the shipping costs. However, GIZUPP is not responsible for the payment of any import taxes or duties that may apply at the time the product is introduced into the country of destination. Additional costs incurred through customs clearance are the responsibility of the recipient of the product. For legal reasons, the recipient of the product is the importer and must therefore comply with all laws and regulations applicable in the country of destination.

4. What are the shipping and transport conditions?

a) Where do we send our products?

We ship worldwide.

How soon will you receive your order?

As a rule, the delivery time is between 10 and 20 days after receipt of the order confirmation.

If the item is out of stock and cannot be delivered on time, we will inform you of the expected delivery date and you can exchange it for another item or request a refund if you wish.

These dates are non-binding and GIZUPP reserves the right to delay them for reasons not related to the company. In any case, we will always try to shorten delivery times as much as possible in order to guarantee that orders are received quickly and efficiently.

The deadlines set for the delivery of the products are without prejudice to delays that may be caused by force majeure.

What should I do in the event of a delay or error in shipping or delivery? In the event of a delay, delivery error or loss of the product, please contact us as soon as possible. GIZUPP will contact the logistics company to initiate an investigation and clarify the incident as soon as possible. We will do everything in our power for the required time and within 24 to 48 hours we will contact the user and offer a solution or send a new, identical package free of charge.

The user has the right to terminate the contract and pay the amount for the product and delivery if we fail to deliver within the agreed period and under the terms of article 66 bis of Royal Legislative Decree 1/2007 of November 16, 2007 , which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

How much are the shipping costs?

The amount of shipping costs is included in the price of the product.

Where do I get my order? The products are delivered to the address specified by the user on the order form.

The delivery is carried out by the transport company you have chosen. GIZUPP

If the user is absent at the time the order is delivered, the transport company will contact you to arrange a new delivery.

GIZUPP will track the delivery of the order. 

5. Payment method

a) Which payment methods can I use?

The products can be paid for by card via the card bank of the payment platform (Visa, Mastercard and American Express) and the PayPal service.

Is the card payment system secure? It is an absolutely confidential and secure system, the data of which cannot be viewed by third parties. The data on the payments made by its users are not saved by GIZUPP . The information is forwarded directly to the bank’s payment platform.

6. What do the bills look like?

The user agrees that invoices for product purchases can be sent electronically and sent by email. You can request a copy of the invoice by sending an email to info [@] gizupp.com. 

7.  Returns 

a) Until when do I have to cancel the purchase or return a product? The user has a period of fourteen calendar days from the date of receipt to choose to return the “product” without incurring any penalty or costs, with the exception of the cost of return and without the need for a reason is.

The withdrawal period expires 30 calendar days after the date on which the user or an authorized third party receives the product.

How can I cancel the purchase? Should you wish to return the product or cancel your purchase, you must inform us of your decision by sending an email to info [@] gizupp.com

What are the conditions for exercising the right of withdrawal? If you decide to cancel your purchase after your order is received, you will be responsible for the original shipping costs in the event of existing shipping costs and for the return postage.

The user can return the products by post, contact us for more information by sending an email to info [@] gizupp.com.

If you withdraw, we will refund all payments received from you. To do this, however, you must return or deliver the goods directly (at your own expense), without undue delay and in any case no later than 30 calendar days from the date on which you informed us of your decision to withdraw. The withdrawal period is considered to have been met if you send the goods back before the relevant period has expired.

How does the refund work?
The refund of the product amount by GIZUPP will be made using the same payment method that you used at the time of purchase, unless you have specified otherwise; In any case, you will not incur any costs for the reimbursement within a maximum of 30 calendar days from the date on which you informed us of the cancellation.

If the order has been delivered, we may withhold the refund until we have received the products back or until you send us proof that the products have been returned. When you are returning a “Product”, we recommend that you obtain proof of postage.

To return the product, it is necessary that it has not been used and that the original seal or packaging remains intact. Packages in which the user has attached any type of label, adhesive paper or the like will not be accepted. We reserve the right to refuse a full refund if the “product” returned has been damaged.

If the return is made because the user considers the “product” to be defective and wants to refund the amount paid, he also has fourteen working days from the time of receipt of the product to return the product. Refunding in this way does not limit the rights that can help you under the product warranty under the regulations of consumers and users.

8. Legal Warranty

The products sold by GIZUPP are subject to the legal guarantee of 2 years from the delivery of new products by the seller, in accordance with the provisions of consumer and user regulations.

We do not cover defects caused by abuse, neglect or improper handling. The “products” sold on our website are intended only for the use described in the specifications of each product. 

9. Privacy Policy

For GIZUPP , compliance with the applicable legal provisions on the processing of personal data is an obligation.

Further information can be found in our data protection declaration. 

10. Complaints and attention to the consumer and user

Please inform us at the following address if you are not satisfied with your product: GIZUPP on Avenida Manuel Hermoso Rojas, 4, Planta 1, Of 12 (Torre 1) – 38003 – Santa Cruz de Tenerife (Spain) or in the following email info [@] gizupp.com

You can send any kind of complaint to the following address info [@] gizupp.com

In addition, we have official complaint forms available for our customers and users. You can request this at info [@] gizupp.com. 

11. Force Majeure

A liability of GIZUPP for non-performance or delay in fulfillment of the obligations undertaken shall be excluded if they are due to events that took our reasonable control escape ( “Force Majeure”).

Force majeure includes any act, event, non-performance, omission or accident that is beyond our reasonable control, such as (a) strikes, lockouts or other industrial action; (b) riots, civil unrest, break-ins, terrorist threats or attacks, war (whether declared or not) or threats of war or war preparations; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) Inability to use any means of transport; Inability to use telecommunication systems; and (e) government acts, regulations or restrictions.

The liabilities arising from these Terms will be suspended during the Force Majeure Period and the period will be extended to meet these obligations for a period commensurate with the duration of the Force Majeure Event and we will use all reasonable means to meet the period to end. Force majeure or finding a solution that enables us to meet our obligations despite the force majeure. 

12. Partial legal disability

Should any of these general conditions be declared null and void by a final decision by a competent authority, the remaining conditions will remain in effect and will not be affected by such nullity declaration. 

13. Applicable law and competent courts.

Contracts for the purchase of products through our website and any disputes or claims arising out of or in connection with their purpose or conclusion (including non-contractual disputes or claims) are governed by Spanish law.

All legal disputes arising out of or in connection with the use of the website or such products are subject to the non-exclusive jurisdiction of the Spanish courts and tribunals in the province of Santa Cruz de Tenerife.

Unless you are entering into a contract as a consumer, nothing in this clause affects your rights under applicable law, and you have the option of asserting your rights in relation to these terms and conditions before the judge or the courts that apply to yours Residential address apply. 

14. Internet platform for conflict resolution

In connection with the information obligation towards consumers in accordance with Article 14 of Regulation (EU) 524/2013 on the settlement of consumer disputes on the Internet, GIZUPP informs you that the European Commission offers an online platform for the settlement of consumer disputes under the following link: https : //webgate.ec.europa.eu/odr/main/index.cfm? event = main.home.show & lng = ES. This is the platform where you can submit your complaints and try to find an out-of-court solution if you are based in the EU. 

15. Notifications

Occasionally, GIZUPP may use your personal information to send you email notifications. These notifications are sent to inform you about changes to our services or products.

 16. Quality Commitment to Our Users. Comments and suggestions.

You have to take into account that at GIZUPP we offer you employees who are ready to help you in a personal way. We strive to satisfy our customers with our products and to achieve the highest quality standards.

Your suggestions and comments are welcome. You can contact us by email at info [@] gizupp.com.


These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Intellectual Property Rights

Other than the content you own, under these Terms, Ossaward.org and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.


You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Ossaward.org a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. Ossaward.org reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and Ossaward expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Ossaward.org, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Ossaward.org, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent Ossaward.org from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Ossaward.org is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.


Ossaward.org is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Ossaward.org and you in relation to your use of this Website, and supersede all prior agreements and understandings.

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